Terms and conditions
Purchase conditions
- Introduction
This document contains the Conditions that regulate the use of this website and the purchase conditions. Please read these Terms and our Privacy Statement carefully before placing an order. By using this website or placing an order through it, you accept the Conditions and our Privacy Statement, if you do not agree, you should not place any order.
If you have any questions related to the purchase conditions or the privacy policy, you can contact us through our contact form.
- Use of our website
These Conditions are the only conditions applicable to the use of this website and replace any other. You declare that, by placing your order, you have read and accept these Conditions without reservation.
By using this website you agree that:
- You may only use the website to make legally valid inquiries or orders.
2. You will not be able to place any speculative, false or fraudulent order.
3. In order to place orders, you must provide us with certain information and personal data, which will be treated in accordance with the provisions of the Privacy Policy ([ С сылка на политику конфиденциальности ]). . - If you do not provide us with all the information we need, we will not be able to process your order.
5. By placing an order through this website, you guarantee that you are over 18 years of age and have legal capacity. - Service availability and shipments
The items offered through this website are available in Spain (except Canary Islands).
There is standard home delivery. Shipments are not made to PO Boxes, so it is necessary that you tell us the exact delivery address. To avoid problems in the event that you are not at home at the time of delivery, do not forget to indicate a contact telephone number.
- How the sale is formalized
No contract of sale will exist in relation to any product until your order has been expressly accepted by us. If your order is not accepted, the amount will be refunded in full.
Once you place an order, you will receive an email confirming that we have received your request. Please note that this does not mean that your order has been accepted. All orders are subject to our acceptance. We are not required to accept the order and may, at its discretion, refuse to accept it. The purchase will only be accepted when we send you the shipping confirmation and this will refer exclusively and only to those products indicated in the shipping confirmation. We will not be obliged to supply you with any other products.
We reserve the right not to accept an order in the following cases: i) in the case of a technical error and/or a typographical error in the price or in the rest of the product data and, ii) in the case of lack of availability of the product/s.
- Product Availability
All orders are subject to availability. If there are difficulties regarding supply or stock, we can offer you substitute products of the same or different price, but if you do not want the change, we will refund any amount you may have paid.
We reserve the right to remove any product from this website at any time.
We accept no responsibility for removing or modifying any product or content from the Website.
- Price and payment
The price of the products will be the one stipulated at all times on our website, except in the case of obvious error. Although we try to ensure that all prices on the site are correct, errors may occur. If we discover an error in the price of the products you have ordered and said error is obvious and manifest, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and any amounts paid will be fully refunded.
The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount, as indicated in section 7.2 below.
Prices may change at any time, but will not affect orders for which we have already sent a shipping confirmation.
In general terms, payments made through credit or debit card, Google Pay, Apple Pay will be accepted. Without prejudice to this, said payment methods may be extended and/or modified depending on the place where the purchase takes place and the circumstances at any given time. In any case, you will have access to all updated information regarding payment methods at the time of purchase.
“Payment” cards will be subject to verification and authorization by the issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or lack of delivery and we will not be able to formalize the sale.
- Delivery
7.1. Delivery times
Shipments are managed through the company Paack, MRW, GLS or UPS. Typical delivery times are 2 to 3 business days to all destinations. However, in the event that a delay in their delivery is expected, we will send you a communication indicating this circumstance.
To calculate the delivery time of our shipments, you must take into account that orders placed after 2:00 p.m. will begin to be prepared the next day. Orders placed on Friday after 2:00 p.m., Saturday or Sunday are prepared and shipped on Monday.
In special periods, promotions or sales, exceptionally, delivery times may be affected.
Orders are prepared and shipped from our warehouse in Barcelona, so city holidays will affect delivery times.
In the event that, due to an exceptional case, we do not have any product of the order, we will inform you of this situation and we will refund the proportional part of it.
7.2. Shipping cost
Shipping and handling costs are not included in the price.
Shipping costs vary depending on the delivery location, for different areas and are calculated automatically based on the destination. You can see the shipping costs once you have chosen your products by clicking on the shopping cart and choosing the shipping area.
It should be noted that during promotional periods (sales, etc.) the conditions provided for in the previous paragraph may be modified. However, in any case, you can consult these circumstances by consulting our Website or at the time of purchase.
Remember that shipments are not made to Post Office Boxes, so it is necessary that you tell us the exact delivery address.
To avoid problems in the event that you are not at home at the time of delivery, we would appreciate it if you could provide us with a contact telephone number where we can reach you.
8. Exchanges and returns
Product exchange is not available.
8.2 Returns
You have a period of 30 days from receipt of your order to make the return and to proceed with it you must verify that your order meets the following conditions:
- The product must not be used.
- It must be sent in the same conditions in which it was received. Products that are not in the same conditions in which they were received, or that have been used beyond simply opening the product, will not be returned.
Return at home
To make the return you can contact us at the email: info@svyataya.es
Once your return is confirmed, a courier will pick up your package at the shipping address provided on the return form and will deliver it to our warehouse. Once received in our warehouse, we will proceed to examine it and we will inform you by email if the return is appropriate, taking into account that it is within the established period and that the product is in perfect condition. Remember that the product must be sent in the same way it was received *
Once the return is approved, you will receive the amount in the same way you made the purchase. The payment to the credit card always depends on your bank. Returns are free for orders.
- Disclaimer
Our liability in relation to any product purchased from our website will be strictly limited to the purchase price of such product.
Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of any information transmitted or obtained through this website unless stated. expressly the opposite in it.
- Intellectual property
You acknowledge and consent that all copyright, trademark and other intellectual property rights on the materials or content provided as part of the Website correspond at all times to us.
- Written communications
By using this website, you agree that most communications with us will be electronic. The notifications you send us should preferably be sent through our contact form.
It will be understood that notifications have been received 24 hours after an email has been sent. If you think you have not received them, contact us through the contact form.
- Divisibility
If any of these conditions or any provision are deemed invalid, illegal or unenforceable to any extent by the competent authority, they will be severed from the remaining conditions and provisions which will continue to be valid to the extent permitted by law.
- Our right to modify these conditions
We have the right to review and modify these Conditions at any time. The modifications introduced will not be retroactive.
- Applicable law and jurisdiction
As a consumer, nothing in this clause will affect the rights that current legislation recognizes as such.