Privacy Policy

Svyataya Textiles and Apparel Privacy Policy

Svyataya takes the protection of your privacy and personal data very seriously. Therefore, your personal information is kept securely and treated with the utmost care.

This Privacy Policy regulates access and use of the service (hereinafter, the “Service”) that Svyataya makes available to the User interested in the services and Content hosted on the Website. The website installs cookies that collect information about navigation, we recommend that you read the cookie policy for complete information on the matter.

1. Who is responsible for the processing of your data?

The person responsible for processing your personal data is Autonomo Boiko Laura Sergeevna (hereinafter, “Svyataya”), with IIN 920717400313, and registered office at Carrer Pushkina, 41, Almaty, Kazakhstan.

We inform you that the ownership of the domain of our website www.svyataya.es (hereinafter the “Website”) belongs to Svyataya.

Access and/or use of the Website attributes the status of User (hereinafter, the "User"), and implies being subject to the data processing indicated in this Privacy Policy.

The User may contact Svyataya at the following email address: info@svyataya.es

2. What are the purposes of the processing of your personal data by Svyataya?

Your personal data collected by Svyataya may be used for the following purposes:

(i) Data management to formalize the purchase of products and their delivery offered on the Website.

(ii) Send commercial communications from Svyataya about its services by letter, telephone, email, SMS/MMS, push notifications or by other equivalent means of electronic communication as long as the User has consented to the processing of their personal data for this purpose.

ii) Assist, manage and respond to possible requests, comments, queries, complaints or claims made by you.

iv) Create and manage user accounts

v) The information will be processed to comply with our legal and regulatory obligations, as well as to comply with possible judicial resolutions and other decisions determined by the authorities. Including the communication of your personal data to the security forces and bodies, whenever we have suspicions or indications of an action that may constitute an illicit/criminal crime;

vi) Sending questionnaires and surveys to know the degree of customer satisfaction and improve the quality of service;

vii) Analyze information about our interaction with you to improve our engagement and/or conduct studies and statistics to improve the platform, our functionality as a company, our products and/or services, in addition to our relationship and experience with customers.

3. Why is Svyataya entitled to carry out data processing?

The data processing carried out by Svyataya is carried out based on the following legal bases:

i) When the information you provide us is processed to formalize a purchase, the processing is carried out based on the execution of a contract in which the interested party is a party or for the fulfillment of pre-contractual measures (article 6.1b) RGPD);

ii) When your data is processed to send you commercial information, the processing is carried out based on your consent (article 21.1 of Law 34/2002, of July 11, on information society services and electronic commerce -LSSICE -) and/or the legal authorization provided for in article 21.2 of the LSSICE. The sending of communications may also be based on legitimate interest (article 6.1.f) RGPD) and the express consent given by the user (article 6.1.a) RGPD). We remind you that the sending of said commercial communications can be revoked at any time in each of the communications received through the mechanism enabled for this purpose;

iii) When your data is processed to assist, manage and respond to possible requests, comments and/or queries, the processing is carried out based on your consent when sending us your query and/or request (article 6.1.a) RGPD);

iv) When the data is processed to create and manage user accounts, the legal basis will be the consent given by the user when requesting registration (article 6.1.a) RGPD);

v) When the information is processed to comply with our legal obligations, possible judicial resolutions and other decisions determined by the authorities, it is done based on compliance with our legal obligations (article 6.1.c) RGPD);

vi) When your information is processed for the purpose of analyzing it to know the degree of satisfaction of our users, improving our commitment and/or carrying out studies and statistics to improve the quality of our functionality as a company, our products and/or services, the treatment It is carried out for the satisfaction of our legitimate interest, which consists of managing and improving our products and services (article 6.1.f) RGPD). Always taking into account that our interest does not prevail over your interests, rights and fundamental freedoms.

4. Veracity of the data provided by Users

The User guarantees that the personal data provided is true and is responsible for communicating to Svyataya any modification thereof. The User will be responsible, in any case, for the veracity of the data provided, with Svyataya reserving the right to exclude from the registered Services any User who has provided false data, without prejudice to other actions that may be applicable by law.

5. Recipients

Depending on the purposes for which personal data has been collected, the following third parties may access it:

(i) Public administrations, Organizations and/or Competent Authorities and the relevant security forces and bodies, in cases where there is a requirement, a legal obligation or we consider that there are sufficient indications and/or suspicions to be faced with an illegal act or crime. penal.

(ii) Collaborators and third-party service providers who process information as data processors. The corresponding processing commission contract has been concluded with all our suppliers in accordance with personal data protection regulations.

6. International transfers

Svyataya, through its collaborators and third-party service providers, transfers personal data to countries outside the European Economic Area (EEA). International data transfers that may be carried out have adequate protection of personal data through the use, in all cases, of appropriate safeguards, in particular, the use of standard contractual clauses approved by the European Commission.

75. Data retention

The personal data provided will be processed for the period necessary to fulfill the purposes established in this Privacy Policy, as well as to preserve your personal information in compliance with the provisions of the relevant laws and regulations, especially in relation to legal statutes of limitations. , and for the formulation, exercise or defense of claims.

The criteria we follow for this is determined by the purpose of the data collected and the fulfillment of said purpose (e.g., in the case of consent, you can revoke it at any time) and the storage periods required according to contractual requirements and normative.

86. User rights in relation to their data

The User has the right to (i) access their personal data, as well as (ii) request the rectification of inaccurate data or, where appropriate, request its (iii) deletion, (iv) request the limitation of the processing of their personal data. data, (v) oppose the processing of your data and (vi) request its portability. In addition, the User may exercise his (vii) right to be forgotten.

If you have given us your consent, you can withdraw it whenever you wish, without affecting the legality of the processing based on consent and carried out prior to withdrawal.

The User can exercise all these rights at the following email address info@svyataya.es, indicating the reason for their request or by regular mail to the address of the person responsible for the data.

Without prejudice to any other administrative appeal or judicial action, the User will have the right to file a claim with a Control Authority, in the event that they consider that the processing of their personal data is not appropriate to the regulations, as well as in the case of not seeing the exercise of their rights satisfied. The supervisory authority to which the complaint has been submitted will inform the complainant about the course and outcome of the complaint.

97. Data security

The protection of privacy and personal data of Users is very important to Svyataya. Therefore, Svyataya has implemented appropriate technical and organizational measures to prevent data from being used inappropriately, allowing access to it only to authorized personnel.

Svyataya maintains security levels of personal data protection in accordance with applicable regulations and has established the appropriate technical means to prevent the loss, misuse, alteration, unauthorized access and theft of the data that the User provides during the relationship.

Svyataya undertakes to comply with the duty of secrecy and confidentiality regarding personal data in accordance with applicable legislation.

In those web services that require registration as a User, you must choose a password. The User is responsible for maintaining the confidentiality of this password, as well as for all activities that occur in the session started with their name and password. The User agrees to notify Svyataya as soon as possible of any unauthorized use of his or her User name and/or password or any other security breach. Svyataya will not be responsible for any damages or losses that may arise due to the User's failure to comply with this obligation.

108. Questions

If you have any questions about this Privacy Policy or the processing of your data, please contact Svyataya by email

email addressed to the following email address:

info@svyataya.es

119. Changes

Svyataya reserves the right to revise its Privacy Policy at any time it deems appropriate. For this reason, we ask you to regularly check this Privacy Policy to read the most recent version of it. However, any change that occurs in this Privacy Policy will be communicated to the User.